Refund Policy for Selloriya.com
At Selloriya.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.
1. Eligibility for Refunds
- Refund requests must be made within 30 days of the purchase date.
- Items must be unused, in the original packaging, and include all tags and accessories.
- Final sale items and personalized products are not eligible for refunds.
2. How to Request a Refund
To initiate a refund, please contact our customer service team at selloriya@gmail.com with your order number and a brief description of the issue. We will guide you through the return process.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Processing Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
5. Exchanges
If you wish to exchange your comforter for a different size or color, please follow the same return process and place a new order for the desired item.
6. Damaged or Defective Items
If your comforter arrives damaged or defective, please contact us within 7 days of receiving your order for a replacement or refund.
7. Contact Us
For any questions regarding our refund policy, please reach out to our customer service team at selloriya@gmail.com.
Thank you for choosing Selloriya.com for your winter comfort needs!